iMagine (Apple Premium Reseller), HSR Layout, bengaluru

A big thanks to Aiman for his great help at the Imagine Store, HSR. He’s knowledgeable, friendly, and always ready to assist — truly a good and helpful guy! Nice Experience at iMagine 😌

Good Thank you Mamatha

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience at Imagine Apple Store, HSR Layout! I had an absolutely fantastic experience at the Imagine Apple Store in HSR Layout though we had to spend 5 hours at the store due to slow new ios of Apple but thanks to Luqman! He went above and beyond to help me set up my new iPhone and Apple Watch. Not only did he ensure everything was perfectly configured, but he also took the time to explain key features and shared extremely valuable tips that made the whole process smooth and enjoyable. What really stood out was his genuine interest in helping us choose the right products based on our needs rather than just making a sale. His product knowledge, patience, and professionalism were truly impressive. If you’re planning to buy an Apple product, I highly recommend asking for Luqman — he’ll make sure you walk out not just with the right device, but with complete confidence in using it. Kudos to Luqman and the entire Imagine HSR team for delivering such a top-notch customer experience! 🍎👏

Good place to buy iPhone

Very good service

Good service

Nice staff and I got my new phone

Very good service

My recent service experience regarding an issue with my iPhone was highly unsatisfactory and raised significant concerns about the diagnostic process, technical competence, and customer responsibility. 1. Initial Problem and Diagnosis: My iPhone was experiencing noticeable slowness and battery heating issues. When I took it in for service, the technicians initially suggested a software restore. I was immediately concerned when they informed me that during this process, there was a chance of hardware crashing, and I would have to bear the cost if my product was no longer under warranty. This policy puts undue risk on the customer for a standard repair procedure. 2. The Service Attempt and Escalation of Issues: The service attempt was problematic. After approximately an hour, the phone was returned to me. During the setup process with the technician, the phone was unable to detect the SIM card after multiple attempts. The technician then disclosed that the software restoration had failed the first time and had to be performed a second time due to an error. Following this, the technician abruptly changed the diagnosis, stating the phone now had a major hardware issue and required a new panel costing ₹45,000. This drastic and costly diagnosis, coupled with the new SIM card issue immediately following their repair attempt, strongly suggested their attempted fix may have introduced a problem. 3. A Fortunate Turnaround and Conflicting Information: Miraculously, after repeated attempts, the phone abruptly and luckily detected the SIM card and began working. Despite the phone now being in working condition, the technician's final advice was highly concerning. They strongly recommended I proceed with an exchange or trade-in option, warning that the iPhone could be "damaged anytime with that hardware crash." This recommendation completely contradicts the later information I received. When I contacted Customer Care, I was informed that the "iPhone is in good working condition." Summary of Concerns: 1. Unacceptable Risk Policy: Being asked to bear the cost of potential hardware failure during a routine software restore is an unacceptable service policy. 2. Inconsistent and Rapidly Changing Diagnostics: The diagnosis shifted from a software restore to a sudden, extremely expensive hardware panel replacement ($45,000) immediately after a failed service attempt, only for the phone to start working fine on its own. 3. Questionable Technical Competence: The failed restoration attempt, the induced SIM card detection issue, and the highly conflicting advice from the service centre versus Customer Care create serious doubt about the technicians' competence and the reliability of their diagnostic tools. 4. Pressure for Unnecessary Trade-in: The push for a costly trade-in/exchange based on a warning of imminent hardware crash, which was contradicted by Customer Care, felt like an attempt to pressure me into a new purchase. My experience was characterized by conflicting information, questionable repair practices, and significant pressure to incur unnecessary costs. The resolution was only achieved by chance, not by competent service. I would caution other customers to be wary of sudden, expensive diagnoses following a repair attempt.

nice

They helped me with quick process and accommodated the best price possible

Smooth purchase of iphone 17

One go source stopper for apple products. These is authorised store and customer service is also good. I have good experience from 2021 onwards. Running good store offers too. Highly recommended to others !!!!

Very helpful technicians